Returns and Exchange Policy
Thank you for shopping with Made to Win. We want you to be completely satisfied with your purchase. Please read our returns and exchange policy carefully to understand your options.
returns
If you are not satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a full refund. To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging.
To initiate a return, please follow these steps:
- Contact our customer service team at madetowin.co@gmail.com to request a return authorization.
- Pack the item(s) securely in a shipping box.
- Include a copy of your original order invoice or packing slip in the package.
- Ship the package to the address provided by our customer service team.
Once we receive your return, we will inspect the item(s) and process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.
Please note the following:
- Shipping costs are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to request an exchange authorization. Exchanges are subject to product availability. Once we receive your returned item(s), we will ship the replacement item(s) to you.
Please note the following:
- If the item you wish to exchange is no longer available, we will issue a refund for the original purchase price.
- Customers are responsible for return shipping costs for exchanges unless the exchange is due to an error on our part or a defective product.
damaged or DEFECTIVE items
If you receive a damaged or defective item, please contact our customer service team within 14 days of receiving your order. We will provide instructions on returning the item for a replacement or refund.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.
Contact Us If you have any questions or concerns about our returns and exchange policy, please contact us @Madetowin.co@gmail.com for assistance. Our customer service team is here to help!